Information We Collect
918 collects various types of information from users to deliver a safe and seamless gaming experience, including:
- Account Data: Full name, phone number, email address, date of birth, and identity verification information (KYC).
- Device and Browser Data: IP address, device type, operating system, browser type, and approximate location.
- Payment Information: Transaction records, local payment methods such as DuitNow and Touch 'n Go, and other financial information required for verification and processing of deposits and withdrawals.
- Cookies and Tracking Information: Data that helps maintain your account, streamline login, and monitor website performance.
- Usage Data: Betting activity, games played, login times, and other interaction data with the 918 platform.
We do not collect personal data covertly and always ensure users are clearly informed about the types of data being collected.
How We Use Your Information
The information we collect is used to:
- Providing 918 users with a seamless and secure online entertainment and betting experience.
- Verifying user identity and meeting regulatory requirements such as KYC and anti-fraud compliance.
- Managing financial transactions and withdrawal processes accurately and transparently.
- Personalising the user experience by delivering relevant content and tailored promotions.
- Improving the 918 platform through usage analytics and technical issue detection.
- Contacting users regarding service updates, changes to terms, and promotions.
Where necessary, we will seek your explicit consent for marketing purposes not covered by those listed above.
Cookies and Tracking Technologies
918 uses cookies and other tracking technologies to enhance website functionality, remember user preferences, and analyse traffic to improve the overall user experience.
Certain cookies are required for login and account security. You can manage cookie settings through your browser, though restricting cookies may affect some platform functionality.
We do not use cookies to collect your personal information without your knowledge, and only use cookies for platform functionality and performance purposes.
Data Storage and Security
All personal information collected is securely stored using modern encryption technology and strictly controlled to prevent unauthorised access, breaches, or misuse.
Only authorised staff and parties have access to personal data, and they are bound by strict confidentiality obligations.
We conduct regular security audits to ensure data protection consistently meets optimal industry standards.
You can reach our support team if you have any concerns about the security of your data.
Sharing Information with Third Parties
918 does not sell or rent your personal information to third parties without your consent. Information may be shared with relevant parties who assist in platform operations, including:
- Payment processors to verify and process transactions;
- Technical support and customer service partners;
- Law enforcement agencies where required by law;
- Licensed third parties for security audits and compliance.
We ensure that these third parties comply with strict privacy standards in line with Malaysian data protection laws.
User Rights Over Personal Information
As a 918 platform user, you have the right to:
- Access to Information: Request a copy of the personal information we hold about you;
- Correction of Information: Request corrections to inaccurate or outdated information;
- Data Deletion: Submit a request to delete your data, subject to legal and contractual obligations;
- Right to Object: Opt out of having your data used for marketing and personalisation purposes, except where required for core platform functionality;
- Submit an Enquiry or Complaint: Contact our support team for any privacy or data protection concerns.
To exercise any of these rights, please contact 918 customer support via live chat or email.
Need Help or More Information?
The 918 support team is always on hand to help you understand our privacy policy and your rights. Visit the FAQ, or register and log in for personalised assistance.