918's Commitment to Responsible Gaming
918 cares about the well-being of every user. Online gaming is an enjoyable form of entertainment when approached responsibly and within healthy limits. We are committed to providing a safe, fair environment that supports user self-awareness.
918 is built not just for entertainment, but to give users full control over their gaming activity. We believe that responsible gaming is a shared responsibility between the platform and the user.
We encourage all users to read through this guide carefully and make use of the self-control tools available in your 918 account.
Recognise the Signs of Risky Behaviour
Gaming that starts to affect your daily life is a warning sign that deserves immediate attention. Here are some indicators that you may need a break or some support:
- Spending more time and money on gaming than you planned;
- Using gaming as an escape from stress, sadness, or life problems;
- Feeling restless, irritable, or uncomfortable when not playing;
- Lying to family members or friends about the time or money spent on gaming;
- Neglecting work, family, or academic responsibilities due to gaming;
- Chasing losses by continuing to play even under financial pressure;
- Borrowing money or selling assets to fund gaming activity.
If you recognise any of the signs above in yourself, we encourage you to take immediate steps by using the self-control tools available or seeking professional support.
How to Set Smart Time and Budget Limits
Decide how long you will play before starting a session. Set a reminder or alarm on your phone. When your time limit is up, end the session — even if you are winning. Taking regular breaks helps keep your mind clear and your decisions sound.
Before you play, set a maximum amount you are willing to lose per day, week, or month — and never exceed it. Treat the money you spend on gaming as an entertainment cost, just like going to the cinema or dining out.
Review your gaming history regularly through your 918 account. This helps you view your time and spending patterns more objectively and make smarter decisions going forward.
Self-Control Tools on 918
918 offers several self-control options through your account to help you manage your gaming activity more effectively:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits in MYR to keep your spending in check and within your planned budget.
- Cooling-Off Period: If you feel you need a break from gaming, you can request a temporary cooling-off period. During this time, you will not be able to log in or make deposits into your 918 account.
- Self-Exclusion: For users who need a more serious measure, the self-exclusion tool allows you to suspend access to your 918 account for an extended period. This option is for those who need stronger support in managing their gaming habits.
To activate any of these self-control tools, please contact the 918 customer support team via live chat or email us at [email protected].
Minor Protection
918 has a strict policy on the protection of minors. This platform is restricted to individuals aged 18 and above only. We take the following steps to ensure the protection of children and teenagers:
- All registrations require age verification through the KYC process;
- Accounts suspected of being owned by minors will be suspended immediately;
- Parents and guardians are encouraged to use parental control software on devices shared with children to prevent accidental access to online gambling sites.
If you become aware that a child or teenager is using a 918 account, please contact us immediately so that appropriate action can be taken.
Life Balance & Professional Support
Online gaming should only take up a small part of your leisure time. Make sure you continue to prioritise your health, relationships, work, and other hobbies in your daily life. Play only when you feel comfortable, at ease, and in a clear state of mind — not as an escape from stress.
If you or someone you know is struggling with gambling-related habits, do not hesitate to reach out for help. Professional support is available and can make a real difference in your life.
You can also reach the 918 support team at [email protected] for guidance on self-control tools or to raise any concerns. We are committed to helping users enjoy a healthy and enjoyable gaming experience.
Have a Question or Need Further Assistance?
The 918 team is here to help. Visit our FAQ page for quick answers, or register and log in to manage your account settings.